Privacy Policy

Last Updated: 08 December 2025

Tomcoby.com values the privacy of its customers and is committed to protecting personal information collected through the website. This Privacy Policy explains how personal data is collected, processed, stored, and protected when users access the website or purchase products from the online store. By using this website, users agree to the terms described in this Privacy Policy.

Information Collected

Personal information is collected when a user places an order, creates an account, contacts customer support, or interacts with the website. This information includes name, email address, phone number, billing address, shipping address, and order related details.

Payment related information such as card details, UPI details, or banking credentials is not stored on Tomcoby.com servers. All payment transactions are securely processed through Razorpay, which operates under industry standard security protocols.

Technical information is automatically collected during website usage. This includes IP address, browser type, device information, operating system, pages visited, and time spent on the website. Cookies and similar technologies are also used to support website functionality and performance.

Purpose of Data Collection

Personal data is collected and processed strictly for legitimate business purposes. This includes order processing, payment confirmation, shipping and delivery, customer support communication, refunds and replacements, fraud prevention, website performance analysis, and legal compliance.

Contact information may also be used to send order related updates, transactional messages, and customer service communications. Marketing communication is sent only where legally permitted and can be discontinued by the user at any time.

Payment Processing and Razorpay

All payments made on Tomcoby.com are processed through Razorpay, a third party payment gateway provider. Razorpay independently collects and processes payment information in accordance with its own Privacy Policy and applicable laws. Tomcoby.com does not store or have access to full payment card numbers, CVV, UPI PINs, or banking credentials.

Payment processing follows PCI DSS compliant security standards to ensure safe and encrypted transactions.

Data Sharing and Disclosure

Personal information is shared only with trusted third party service providers involved in payment processing, shipping, logistics, analytics, and customer communication. These service providers are authorized to process information solely for performing their assigned services.

Information may also be disclosed when required to comply with legal obligations, government requests, court orders, or applicable laws and regulations.

Cookies and Tracking Technologies

Cookies are used to enable essential website functions, improve user experience, analyze traffic patterns, and ensure website security. Users may control cookie settings through their browser preferences. Disabling cookies may affect certain website features.

Data Security

Reasonable administrative, technical, and physical safeguards are implemented to protect personal data from unauthorized access, misuse, loss, alteration, or disclosure. Despite best efforts, no method of transmission over the internet is completely secure, and absolute security cannot be guaranteed.

User Rights

Users have the right to access, update, correct, or request deletion of their personal information, subject to applicable laws. Requests related to personal data can be submitted through the contact details provided below.

Children’s Privacy

Tomcoby.com does not knowingly collect personal information from individuals below the legal age of consent. If such information is identified, it is removed promptly from records.

Third Party Links

The website may contain links to third party websites. Tomcoby.com is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of such websites independently.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. Any updates will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.

Contact Information

For any questions, concerns, or requests related to this Privacy Policy, users may contact:

Tomcoby
Email: support@tomcoby.com
Website: https://tomcoby.com